In This Article:

    Fix recurring donation "What's this" link on pages with a short URL

    In This Article:

      There's a link in the recurring donation option that shows the fine print about recurring donations.

      2017-07-05_1339.png

      A donor that clicks that link should see this dialog box.

      2017-07-05_1205.png

      But -- if the donor is on a page that has a short URL, clicking that link shows a "Page not found" message.

      2017-07-05_1346.png

      If you're seeing this on one of your donation pages with a short URL, then there's a workaround that you can use to make the current dialog appear.  Interested?  Read on!

      Solution

      We've reported this issue to Salsa's developers and asked them for a solution.  While they work on that, there is a workaround -- install a script in the templates that support donation pages.  That script locates the invalid URL and replaces it with a new one.

      Installation

      The solution is to add a script to the template(s) that are assigned to your donation pages. Here are some steps that that you can use.

      1. Edit a template. Click here if you need help getting started.
      2. Locate the </body> tag using the browser search tool.
      3. Insert a blank line just before the </body> tag.
      4. Click here to see the solution.
      5. Locate and click on the "Raw" button. A window will appear that contains just the solution.
      6. Copy the contents of the window and close it.
      7. Return to the template editor.
      8. Paste the copied text into the newly inserted line in the template.
      9. Save the template.
      10. Test!

      Questions?

      If you have any questions, then please gather this information.

      • Your organization_KEY
      • Your chapter_KEY if you are in a chapter
      • The template_KEY of the modified template
      • The donate_page_KEY (or URL) of a donation page that uses the template
      • A screenshot of the page, if possible.

      Send this information to support@salsalabs.com and we'll be glad to help.

       

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