In This Article:

    Reactivating a supporter's inactive Email Status

    In This Article:

      A common question we receive is:

      "I have a supporter with an inactive Email Status (screenshot below).  How can I reactivate it so that the supporter receives email again?"

      00002513.png

      You can definitely reset their Email Status, called the "Receive Email" field, in their supporter profile, to active/subscribed again (location shown below):

      2017-07-12_1111.png

      ...BUT only if they are in full agreement that they wish to be re-subscribed. This is an important policy because re-subscribing a user that does not wish to be subscribed would technically constitute as spam.

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