In This Article:

    Reactivating a supporter's inactive Email Status

    In This Article:

      A common question we receive is:

      "I have a supporter with an inactive Email Status (screenshot below).  How can I reactivate it so that the supporter receives email again?"


      You can definitely reset their Email Status, called the "Receive Email" field, in their supporter profile, to active/subscribed again (location shown below):


      ...BUT only if they are in full agreement that they wish to be re-subscribed. This is an important policy because re-subscribing a user that does not wish to be subscribed would technically constitute as spam.

      Was this article helpful?
      0 out of 0 found this helpful
      Have more questions? Submit a request



      Article is closed for comments.