In This Article:

    Error: User authentication failed

    In This Article:

      Usually, the 'User authentication failed' error indicates there is something in the setup of the gateway that is incorrect. Most of the time it is due to the password being changed in the merchant gateway and not in Salsa's gateway settings.

      The following article shows where to obtain information from the merchant gateway that you need for your gateway settings in Salsa:

      https://help.salsalabs.com/hc/en-us/articles/223344147-Setup-and-Test-Your-Merchant-Account

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