When donation errors are encountered by you or your donors, you'll need to find out what the error means - 95% of the time, the error is due to your merchant gateway setup, or an entry error from your supporters.
Then, find the RESULT field and take note of the number provided:
Use that number to find the error, as provided by your merchant gateway documentation. Links to the corresponding documentation or contact information for each merchant gateway is below:
- Democracy Engine - please contact DE directly - firstname.lastname@example.org.
- Note: RESULT of -2 indicates a rare interruption of the Salsa-Democracy Engine bridge during the donation processing. If you see this result, you may have a successful donation (in DE) which Salsa has recorded as failed: check your Democracy Engine terminal to confirm the donation's status, then contact Salsa support.
- Payflow Pro
- YourPay / Linkpoint - please contact directly at 1-800-285-60791-800-285-6079.
- Website Payment Pro (page 74)