In This Article:

    Notify yourself or your staff when a donation arrives

    In This Article:

      Background

      Many times, you or someone on your staff would like to be notified when a donation is made.  If you'd like to have a message in your inbox when that happens, then read on!

      Solution

      The solution is to configure your donation page to send an autoresponse to you or your staff.  Autoresponses are the messages that Salsa sends automatically after a successful donation.  Typically, these are thank you or receipt messages.  By adding an autoresponse to the donatio npage, Salsa can send an autoresponse to you or your staff as well.

      Here are some steps that you can use.

      1. Edit the donation page.
      2. Click on the Follow Up tab.

      2016-05-25_1018.png

      1. Click on the Add a new response button.  A new autoresponse will be added.

      2016-05-25_1021.png

      1. Click on the triangle on the left-hand side of the new autoresponse.  An autoresponse configuration form will appear.
      2. Change the Type from Reply Email to Individual Email.  A Target Email field will appear.

      2016-05-25_1024.png

      1. The Target Email field needs to contain the email addresss(es) that you want to receive the donation.  Fill those in.  If there are more than one, then please follow the advice in the field header.
      2. Fill in the rest of the form with the information that you'd like to see when a donation arrives.  Please click here if you need help with doing that.
      3. Save the donation.
      4. Test!

      Other links

      Questions?

      If you have any questions, then please gather this information.

      • Your organization_KEY
      • Your chapter_KEY if you are in a chapter
      • The donate_page_KEY of a donation page that you modified
      • A description of what you are seeing or what you are not seeing when you make a test donation

      Send this information to support@salsalabs.com, and we'll be glad to help.

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      Comments

      2 comments
      • I want to do the same thing in our storefront, but there is not a follow-up tab. What field do you use instead?

      • Hi, Jennifer!

        The best way to do this in a storefront is to create a new autoresponse and implement the solution there.  Then choose the new autoresponse from the list of autoresponses in the storefront.  Pro-Tip: Multiple autoresponses can be selected in the list by control-clicking (PC) or command-clicking (Mac) the autoresponses on the list.

        Please send us a message on support@salsalabs.com if you have any other questions.

        Cheers!

        Allen

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