In This Article:

    Using the Web Donation Queue in DonorPro

    In This Article:

      After your online donation page has been configured, you will be able to see online transactions in your web donation queue in DonorPro.

      To access the web donation queue select Manage > Finances > Web Donations from the main DonorPro menu.

      The Unprocessed screen will appear. The term Unprocessed in DonorPro refers to transactions in this queue have not yet been added as donations to DonorPro. These transactions have been processed through the credit card processor and charged to your donors. NOTE: If you run a donation report, any unprocessed donations in your web donation queue will NOT appear in your report. It is good practice to check this queue on a regular basis, so that your reports are as up-to-date as possible.

      The Donor Completion Status column indicates the status of the donation.

      • Donation Finalized Successfully: Donation was successful and was charged.

      • Donor Presented with Blank Demographic Page: A visitor to your site viewed the donation

        page but did not donate.

      • Donor Completed Demographics: A visitor to your site filled in your online donation form but

        did not finalize the transaction by submitting the donation.

      • Donation Finalized with Errors: Errors occurred in the donation process. If you do not see another listing from this same donor, you may want to consider reaching out to them.

      To start entering the donations in DonorPro, double-click on a donation listing from the queue and enter the necessary information in the fields which are displayed – Batch, Donor, Fund, campaign and Appeal. Click Save or Save and Next.

      Note: For the donations which present with a status other than “Donation Completed Successfully”, DonorPro will mark them as unprocessable. The Mark Unprocessable check box will be pre-selected for you and a default note will be in place. This note can be edited. Upon saving this information, this donation will be moved to the Unprocessable screen of the web donation queue.

      For more information on this screen, please reach out to our Help Desk at or by calling 866- 935-8281.

      After entering the batch, donor, etc. in the Edit Web Transaction popup, click the Save and Next button to save the changes you applied to the current open donation and move onto the next donation in the queue. Once you have processed the donations in the Unprocessed Queue, select the Processing option at the bottom of the page. Here you will see the donations you just worked with in the previous, Unprocessed queue.

      On the Processing screen, highlight a donation and select the Process button found at the bottom of the screen. This will open the donation screen in DonorPro. On this screen you are able to complete any other necessary information such as adding a donation letter, etc.

      On the donation screen, use the Save or Save and Next buttons to move through the rest of the donations in the Processing queue.

      Once you have finished entering all of the donation and return to the web donation queue, you will see that the donations which were in the Processing queue are now located in the Processed queue. This queue is a permanent history of your online donations.

      Please contact our Help Desk at or by calling 866-935-8281 for assistance with this process.

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