In This Article:

    Accessing the DonorPro Help Desk

    In This Article:

      DonorPro offers a quick and easy way for you to contact the DonorPro Customer Care Team. Using this feature enables you to send an email directly to the Help Desk without leaving DonorPro.

      1. Choose Help from the main menu and then select Help Desk and Send Request.        

      2. The Help Desk Request Information window is displayed.                                                 

      1. This window enables you to send an email directly to the Help Desk while being able to capture screen shots, attach files, etc. Your name, email address and phone number are populated for you. Simply complete the other fields as necessary. Please be sure to include a subject on your email.

      2. Select the type of request you are submitting by choosing one of the available buttons.

      3. Enter the text of your email.

      4. To attach a screen shot, select the Screen Capture button.

      5. The Select Capture Mode window appears. Here you may select a Basic Capture, Timed Capture or Keyed Capture. Select OK.   

      6. Once the image has been captured you will see a second tab appear at the top of your text box labeled Screen Capture 1.                                                                                                         

      7. Select the Screen Capture tab and you will see the image that will be sent to the Help Desk.           

      8. Once you have completed your email to the Help Desk select the Submit button.

        If you need to access DonorPro and have not completed your email select the Hide button. This will hide the Help Desk Request Information box while you continue working. Once you are ready to complete your email, from the main menu select Help > Help Desk > Send Request. The email you started to compose earlier will appear.

        You may also choose to clear the fields and tabs or clear the tabs only by selecting the proper button.

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