In This Article:

    FAQ: How Do I Refund or Cancel a Ticketed Event Registration?

    In This Article:

      Refunding a ticketed event registration in Engage is optional when cancelling the registration.

      1. Select the Activities menu on the left.
      2. Select the Events tab.
      3. Select the Event in which the supporter registered.
      4. Select the Results tab at the top, if not automatically selected.
      5. Scroll to the bottom of the screen. The By Submissions tab should be automatically selected; if not, please select the By Submissions tab.
      6. Use the Search field to search for the supporter.
      7. Select the row for that supporter's registration.
      8. Select the Refund Entire Payment button to the right.
      9. There are three options when refunding payments: 
        • Cancel all tickets and refund payment.
        • Cancel all tickets but keep payment as a donation.
        • Refund all tickets without canceling them.
          Event_Ticket_Cancellation.png
      10. Select the appropriate combination of refunding/canceling tickets and select OK.
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