Our Customer Support team is available to help you with any questions – from product how-to's to troubleshooting more complex needs. We are there to explain, fix or direct you to resources that help you get your work done. Customer Support is available online via email and by phone through a toll-free number from 8 AM to 8 PM, Monday through Friday, Eastern Time, exclusive of published holidays.
If you can't find what you need in the Salsa Knowledgebase, Salsa Scholars, or the in-software pop-up help, contact our Salsa Customer Support team using in-software support under the Help menu or via email (email@example.com) Monday through Friday, 8 AM to 8 PM Eastern. You can also reach out to us via Facebook or our rapid-response Twitter feed @salsalabsops. Note, we are closed during certain US holidays.
Salsa Labs Holidays
Support is not available on the following holidays:
- New Year's Eve
- Martin Luther King Jr. Day
- Memorial Day
- Independence Day
- Labor Day
- Indigenous People's Day/Columbus Day
- New Year's Day
We have an on-call staff monitoring our support channels. If there is an emergency, please email firstname.lastname@example.org and a team member will follow up as soon as possible.