The Salsa Knowledgebase is loaded with overviews, best practices, and detailed step-by-step instructions. This is great because it means you can usually find what you are looking for. However, it also means that you need to consider how you search to ensure that you get the best results. In short...
- If you are searching a phrase, enclose it in quotes. For example, "ticketed events".
- You can use a minus sign - to exclude a word from your search. For example, searching donations returns 166 results, but searching donations -recurring returns 142 results.
- Always read at least the first few search results. Like other search engines, the Salsa Knowledgebase search engine is powerful, so you may get many results. However, the ones that are most relevant to the exact phrase you entered will be on the first and second pages of results.
- In your search, type the same terms that are used in the application. For example, it is better to search for Peer to Peer Fundraising than Team Fundraising. With Team Fundraising, you'll still get Peer-to-Peer Fundraising Events, but it will be further down the list, preceded by results that are more like the literal phrase you entered than the actual term used in the application.
- The shorter your search phrase, the better. Avoid phrases such as How do I... and focus on the key terms in which you are interested, such as Peer-to-Peer Event. So, instead of searching for How do I create a peer-to-Peer event, you would search for just Peer-to-Peer event or even just Peer-to-Peer. This will ensure that you get fewer and more relevant results.
- If you are searching on a term that you think would be in the Salsa Knowledgebase, please open a support ticket. There's always room for improvement, and your feedback is very important.