Most web browsers include a feature to block pop-up windows. This may eliminate unwanted or bothersome pop-up windows. However, the feature can interfere with Salsa CRM functionality which opens in a new browser tab, such as creating a new query or opening Salsa Engage.
Chrome, Safari, and Firefox comprise over 86% of browser usage worldwide. We provide instructions on how to allow pop-ups for only those "top-3" desktop browsers.
Follow the instructions below to configure your web browser to allow pop-up windows for your Salsa CRM instance.
Note: If you have installed third-party applications to block pop-ups (examples include the Google, MSN, and Yahoo! toolbars), be sure to consult the vendor documentation to allow pop-up windows for desired websites.
Chrome (Windows/macOS)
- Open Chrome, and then go to your Salsa CRM instance, such as https://<sitename>.crm.salsalabs.org.
- In Chrome's URL window, highlight the entire web address of the current page, and then choose the Copy command from the Edit menu or right-click and choose the Copy command.
- Click the icon with three dots in the upper right side of the browser toolbar.
- Click Settings.
- Scroll to the bottom of the Settings section, and click Show advanced settings....
- In the Privacy section, click Content settings…. The Content settings window appears.
- Scroll to the Pop-ups section, and then ensure the Do not allow any site to show pop-ups radio button is selected.
- Click Manage exceptions....
- In the Hostname pattern field, choose the Paste command from the Edit menu or right-click and choose the Paste command, and ensure the Behavior dropdown menu is set to Allow. Chrome automatically adds all sub-pages of https://<sitename>.crm.salsalabs.org to its Allowed sites.
- Click Done.
- Close any remaining dialog boxes.
Firefox (Windows/macOS)
- Open Firefox, then go to your Salsa CRM instance, such as https://<sitename>.crm.salsalabs.org.
- In Firefox's URL window, highlight the entire web address of the current page, then choose the Copy command from the Edit menu or right-click and choose the Copy command.
- Click the icon with three horizontal bars in the upper right side of the browser toolbar.
- Select Options (Windows) or Preferences (macOS).
- In the left sidebar, click on the Content icon to display the Content section.
- In the Pop-ups section, ensure the Block pop-up windows checkbox is selected, then click the adjacent Exceptions... button.
- In the Address of web site: field, choose the Paste command from the Edit menu or right-click and choose the Paste command, and then click Allow. Firefox will automatically add all pages from https://<sitename>.crm.salsalabs.org site to its Allowed sites.
- Click Save Changes.
- Close any remaining dialog boxes.
Safari (macOS)
Safari for macOS pop-up windows are either blocked or they are not. To allow pop-ups...
- From the Safari menu, choose Preferences... and click the Security tab.
- Ensure the Block pop-up windows option is not checked. Unchecking this option will allow pop-ups.
- To block pop-ups again, check the Block pop-up windows checkbox.
Note: If you are concerned about allowing pop-ups globally for all websites that you browse, consider using another web browser that allows website exceptions such as Chrome or Firefox.