Sometimes data managers need to edit or deactivate a recurring donation that was directly entered into Salsa CRM. For example, nefarious agents may have compromised the credit card associated with the transaction, and a new one needs to be associated with the ongoing recurring transactions.
This article applies only to recurring donations that were created in Salsa CRM. To view how to cancel recurring donations that originated in Salsa Engage, please view this article.
Deactivate a Recurring Donation
- Click Manage > Finances > Installments.... The Installments window will open.
- Locate the donor whose recurring donations you want to deactivate. The quickest way to do this is to enter their name in the Search all columns search field.
- In the table in the Installments frame, click the Template ID for the donor. The donations detail screen opens for the donor.
- On the Payment tab to the top right of the screen, click the Details... button for the donor (whose status must be "Active"). The Recurring Details window opens.
- Click the Deactivated checkbox in the Amount frame; when prompted, click OK.
- Click the OK button at the bottom of the window. All future recurring donations will be deactivated ("cancelled"), and you will be returned to the details page for the donor.
- Click Save.
Change the Amount of a Recurring Donation
- Click Manage > Finances > Installments.... The Installments window will open.
- Locate the donor whose recurring donation amount you need to modify. The quickest way to do this is to enter their name in the Search all columns search field.
- In the table in the Installments frame, click the Template ID for the donor. The donations detail screen opens for the donor.
- On the Payment tab to the top right of the screen, click the Details... button for the donor (whose status must be "Active"). The Recurring Details window opens.
- In the Amount frame, change the Recurring Amount and update the Starting Date under the Calculate Payment Schedule. This date should correspond to the next upcoming installment.
- Click Schedule Payments. All future recurring donations will be charged the new amount.
- Click the OK button at the bottom of the window.
- You will be returned to the details page for the donor.
- Click Save.
Change the Credit Card for a Recurring Donation
- Click Manage > Finances > Installments.... The Installments window will open.
- Locate the donor whose recurring donation amount you need to modify. The quickest way to do this is to enter their name in the Search all columns search field.
- In the table in the Installments frame, click the Template ID for the donor. The donations detail screen opens for the donor in a new browser tab.
- On the Payment tab to the top right of the screen, click the Details... button for the donor (whose status must be "Active"). The Recurring Details window opens.
- In the Credit Card frame, click the New button to assign a new credit card to the recurring payment.
- Update Frequency and Starting fields.
- Click Schedule Payments. All future recurring donations will be charged the new amount.Click Schedule Payments. All future recurring donations will be charged the new amount.
- Click the OK button at the bottom of the window. All future recurring donations will be charged the new card. You will be returned to the details page for the donor.
- Close that browser tab and return to the donation screen.
- Click Save.
Recurring donation payments are processed automatically at 7 AM in the time zone of your account. Any installments created between midnight and 7 AM will be processed the same day, while installments created after 7 AM will be processed the next day. If you edit a recurring donation with a same-day next installment date, and you want the next installment to be paid immediately, make sure you click the Make Installment button within the Payment Type section of the donation record. Otherwise, the first payment will be the next day at 7 AM.