In This Article:

    Create an Engage Ticketed Event

    In This Article:

      Create, manage and measure the success of your free or paid events using Engage's Events tool. With features like unlimited, customizable ticket-types and custom questions, events in Salsa are a breeze. The tool will allow you to...

      • Create multiple, restricted date ticket types
      • Apply a background image to your event pages
      • Add register or donate buttons
      • Promote and follow up with potential attendees
      • Manually add attendees with credit card, cash/check, or complimentary payments.
      • Optimize with dashboard metrics/results of your events


      Ticketed Event Process Overview

      Check out the Salsa Scholars Ticketed Event Form training course.


      Getting Started

      1. Click Activities from the left navigation menu.
      2. Select the Events tab.
      3. Click the + Create an Event button to the right of the window.
      4. The Make Your Selection tab is selected by default. See Make Your Selection for detailed information. Name the form something unique to set it apart from your other forms.
      5. Select the Next button in the bottom right. This will take you to the Setup tab.
      6. Fill out the following fields (required fields are denoted in the application with a *):
        • Reference Name—The internal name for your Event. This name will be used internally only.
        • Add a Description—Enables you to provide information for future reference. Internal use only.
        • Publicly visible name for the event—The public-facing name for your Event
        • Start Date, Start Time, End Date, End Time, All Day—Logistical information about your event. This can be completed later.
        • Time Zone—The time zone of your event.
        • Name of Venue—The name of the place where your event will take place.
        • Street Address—The street address of the place where your event will take place.
        • City, State, Zip Code—The city, state, and zip code in which your event will take place.
          Pro Tip:
          If you are creating a virtual event (an event that is only online), just leave the address fields blank.
        • Fund, Campaign, Appeal—Set the Salsa CRM Fund, Campaign, and Appeal that will be assigned to donations processed. You can add additional values through Salsa CRM. In Salsa CRM main menu, navigate to Manage > Finances. Check out the Salsa CRM documentation for detailed directions.
      7. Click the Next button in the lower right corner of the screen. the New Ticket window appears.


      Ticket Info lets you customize each ticket type for your Event.

      1. Fill out the following fields:
        • Ticket Name—Required to move on to Compose step: Serves as the public name for this ticket.
        • Description—Not required: Internal only, used to provide any details necessary for future reference.
        • Attendees per Ticket—Required to move on to Compose step: Choose a number from the drop-down.
        • Price—Engage supports free and paid events. If no amount is entered for Price, registrants will see "FREE" in the cost column when they register.
        • Deductible Amount—Set this to any dollar amount or leave blank.
        • Limit Availability—Set a total number of tickets available of this type. Each time a ticket is purchased (or registered for if free), the number of available tickets will decrease by that amount automatically. Leave blank if you have no limit on the number of tickets available.
        • Limit per Transaction—Set a total number of tickets available of each transaction. Registrants for quantity-restricted event types will be limited to that number upon registration. Leave blank if there is no limit on the number of tickets per transaction.
        • Restrict by Date—Make this ticket available only between specific dates. Outside of the dates you set, tickets will not be visible for registrants.
      2. Click Save to open Information Collected tab. This tab enables you to define what information will be required of your supporters when they purchase tickets. You can activate or deactivate default questions and create your own, customized questions.
      3. By default, First & Last Name and Email Address are enabled. Click on the slider to disable the default settings or enable additional settings.
      4. Click the + Create a Question button to the top-right of the screen to create custom questions. Enter a question, a response type, and to which tickets you want to the question to apply. Answers may come in one of the following response-types: Yes/No, Select Choice, or Text Box.

        For example, you may want to create a waiver for your ticketed event. Add your waiver language to the custom question. Then, have them respond with Yes/No choice or a "text box" where they type their name as a "digital signature".

        You may then apply custom questions to a particular ticket type and or restrict questions to just the purchaser or the registrants themselves.
      5. After applying custom questions to Tickets, click the Next: Compose button in the bottom right corner of the screen.

      Compose the Event Page

      This step enables you to create content and page layout, manage the activity's page settings, consider what type of confirmation the supporter receives, select which payment gateway to use (if you have more than one payment gateway configured) and add any third-party tracking to your form. See the Compose page for additional information.

      Pro Tip: The best way to learn what options are available for elements that are already on the form is to hover over any element you are interested in, click the pencil icon, and experiment with the various options.

      When the form looks the way you want it to, click the Registration link at the top of the page.


      Elements Unique to Ticketed Events

      Add to Calendar - If applied to an Event or Peer to Peer Event, this will give visitors to those pages the option to click and automatically add the event to their calendars.

      • Edit button...
        • alignment
        • size
        • style
        • font
        • border
        • corner style
        • link to an action, internal page, or external page

      Event Dates - Pre-populated with Start Date, Start Time, and End Time Merge Fields. Enables you to add dates to your Event Activity form.

      • Edit - font, style, and justification
      • Pre-populated with applicable merge fields

      Location - Pre-populated with Venue Name, Event Address Line, Event Address Line 2, Event City, Event State, and Event Zip Code Merge Fields. Like the Map element, Location is set during Setup and will automatically populate on Events and Peer to Peer Events pages.

      • Edit - font, style, and justification
      • Supports Merge Fields - To add merge fields, click the pencil icon, and then click the person icon to the top right of the window. The Add merge fields window will open.

      Map - This element is available only on Events and Peer to Peer Events forms, and it automatically renders based on the location that was entered during the Setup step.

      Compose the Registration Page

      Now that the Event Form is done, you're on to the Registration Form tab. Click the Registration tab at the top of the page. The Registration form window will appear.

      You can add content to the Registration Form but it's important to keep the focus on the Registration and not provide too much distraction for potential registrants. Preview the look and feel and then Save and click over to the Checkout Tab.

      Edit Registration Workflow

      Provide some editable text to guide your supporters through their Ticketed Events and Peer-to-Peer workflow as they sign themselves or others up for your events.


      To edit workflow text for Ticketed Events...

      1. Click the Activities menu on the left.
      2. Click the Event you wish to edit.
      3. Click the Compose tab at the top of the screen.
      4. In the Activity Content section, click the Edit Content button.
      5. Click the Registration page at the top of the screen.
      6. Double-click the Registration element.

      "Select Your Tickets" Text

      This text appears above the ticket selection table. You can provide some general guidance here. Individual ticket details should be added to the Ticket Description field in the Tickets step of the workflow.

      "Summary" Text

      This step shows a summary of all of the ticket-purchasing information that a supporter has filled out, so far. From this step, they can edit or delete tickets, enter a discount code, if available, and then add another registration or move on to the checkout step. 

      When the form looks the way you want it to, click the Checkout link at the top of the page.

      Compose the Checkout Page

      This is where registrants will see a summary of their purchase, enter their credit card information and potentially, make additional donations. This page should be as easy as possible to maximize conversions.

      When the form looks the way you want it to, click the Confirmation View link at the top of the page.

      Compose Confirmation View Page

      This is the page that your supporters will see when they have completed the process.

      When the form looks the way you want it to...

      1. Click Exit to exit the edit mode.
      2. Click Save and Exit to save your changes, or Cancel and Exit to exit without saving your most recent changes.
      3. Click the Next» button in the lower right.


      You can choose whether or not to include an Autoresponder to this form by selecting the appropriate radio button under the Autoresponders tab. Learn more about Autoresponders and how to configure them here.

      On this same screen, click whether to include the tax-deductible amount of the supporter's payment in the payment summary of your autoresponder.

      Publish Your Event

      Once you have everything set up the way you want it, publish your event at the bottom-right of the window.

      NOTE: If you change your mind, you can "unpublish" (make private) your Event by using the gear icon to the left of the controls at the bottom of the window. If you choose to republish the event the Publish This Event» button is renamed Republish This Event».

      Published Details & Promotion

      Now that your Event Form is complete, you'll want to get the word out to as many people as possible.

      First, you'll see that your Event is available as standalone URLs, buttons for pages on your website or widgets to be pasted into a page on your site directly.

      Click the Promote This via Email button to the right of the window, and Engage will automatically open the Email tool (in the Messaging part of Engage). "Sent to" will default to your entire supporter list. You can choose to restrict the email to certain segments or leave it as-is and send the email out to everyone. See the Email help page for additional help on sending emails.

      Analyze Results

      Once you have published an event form and collected at least registration on the form, you will find new information generated on the Results tab of the form. The first piece of information you will see at the top is the total registered attendees on this particular form.


      To the right, you'll see an option to change the timeframe (30 days, 90 days, 1year or Lifetime) of when the data for the graphs in the lower section is pulled.

      If you have a specific date range you want to filter by, click the date drop-down and select the range of days and click Apply.

      See Performance Statistics for Actions and Messages for detailed information.

      Create Follow-Up Message

      Click the Create Follow-Up Message button in the top right of this Results screen and select whether you want to send an email to everyone who completed this action or everyone who completed this action and has not yet received a follow-up message. See the Email help page for additional help on sending emails.


      Registrants, Submissions, and Attendees

      At the bottom of the Results tab, you can find two tabs. One tab shows the number of unique registrations, or submissions. The second tab shows the number of unique attendees for this event. Download each of these lists as a CSV file, which include more information about these submissions or attendees than displays in the tab.


      Manually Add Event Attendees

      If you wish to add the first attendees yourself to this event you just created, that is possible using the +Add Attendee button.

      Note: Registrant must have a valid, unique email address. Offline Attendees/Registrations/Donations entered into Engage without an email can only happen when the Campaign Manager enters the offline/complimentary registration transaction and capturing email addresses for attendees is optional.

      For manually added payments, including offline donations, campaign managers can choose from three payment options:

      Pay Offline (Check or Cash) - If this option is chosen, the payment fields are removed and campaign managers can quickly add a payment amount that will then be (optionally) synchronized to Salsa CRM as an "Other" Payment Type transaction. Offline donations by default count towards your goal thermometer and are sent to your CRM:

      • Synced via integration to Salsa CRM.
      • Exported to a CSV file to be imported into your external CRM system.
      • Synced via integration to Salesforce.

      Please see this article if you don't want offline donations to be sent to your CRM.

      Complimentary - If this option is chosen, all payment and donation fields are removed and campaign managers can quickly add registrants with no payment.
      Pay Now with Credit Card - If this option is chosen, donations can be made using a credit card.

      1. In your Event, navigate to the Results page.
      2. Click the + Add Attendee button. The Event registration page will open.
      3. Select the button used to register for the event. 
      4. Select that options that you want to use, and follow the on-screen prompts.

      Clicking on either the submission or the attendee directs you to the purchase detail. There are two tabs on that screen as well: a Purchase Summary and Tickets & Attendees.


      The Purchase Summary tab shows information about the person who purchased the tickets and a breakdown of the fees associated with that purchase. The purchase source is hyperlinked back to the event Results tab, if published, or to the Setup tab if the event needs to be published.

      The Tickets & Attendees tab shows information about the attendees associated with the tickets that were purchased. If the attendee is a supporter, their name will be hyperlinked to their Supporter record. Refund and/or cancel tickets, or edit registration data on this screen.


      Editing the registration will take you into your event page's registration process in a new browser tab. You can  then change registration data for those who are attending.

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