Keep constituent recurring donations flowing with this add-on service that ensures that the most current information is available for constituents' credit card payments.
This service extends to all CRM clients using Merchant Services as their payment gateway. The installment changes identified below happen for all Merchant Services clients but credit card update checks cannot occur unless you add the service to your CardConnect merchant account. To learn more, please email support.
Banks that service major credit card providers (Visa, Mastercard, Discover, for example) provide updated information to automatically extend your donor's recurring support. This excludes any card-issuing banks that opt-out of providing updater services. There is also a two-week boarding period to take effect.
Credit Card Updater Process
Submitting a new donation record containing a recurring credit card donation creates a recurring profile that contains payment installments that are scheduled at a certain frequency. When credit cards expire, they do so typically at the end of the month.
Once the constituent's card-issuer updates a credit card expiration date, it may take up to two months to register the updated card with your gateway. Salsa will therefore check for updated card details for two months after the card on file has expired.
Additional installments appended to the original profile have a Card Update Check status instead of Unpaid. This status prompts the system to check for a card update on the installment dates.
If it is possible to renew their credit card, Salsa CRM automatically takes the following actions:
- Charges the installment.
- Converts the status of installment to Charged (Updated).
- Updates the recurring installment profile to match new expiration date.
- Adds additional installments up to new expiration month/year (including more Card Update Check entries following the new expiration date).
If the constituent's profile has not been updated, Salsa CRM changes the installment status from Card Update Check to Expired (No Credit Card Update Found). Once the final Card Update Check installment has been attempted, the profile is marked as Complete.
Card Update Check installments cannot be added, deleted, edited, or individually deactivated.
The table below describes when the extra Card Update Check installments are added based on the installment frequency and how many are added.
|Recurring Frequency||When Card Update Checks Are Added||Number of
Card Update Checks
|Delay Between Each Card Update Check||Date of Card Update Checks|
|Monthly||First Month After Card Expiration||2||1 Month||Same Date of Previous Installment|
|Annually||First Month After Card Expiration||2||1 Month||Same Date of Previous Installment|
|First Month After Card Expiration||2||1 Month||Same Date of Previous Installment|
|Quarterly||First Month After Card Expiration||2||1 Month||Same Date of Previous Installment|
|Bi-monthly||First Month After Card Expiration||2||1 Month||Same Date of Previous Installment|
|Semi-monthly||First Month After Card Expiration||4||15 Days||Same Date Intervals as Previous Month|
|Bi-Weekly||First Bi-weekly Date in Month after Card Expiration||X number of 2-week periods up to end of Second Month after Card Expiration||2 weeks||2 weeks after Previous Installment|
|Weekly||First weekly Date in Month after Card Expiration||X number of 1-week periods up to the end of the Second Month after Card Expiration||1 week||1 week after Previous Installment|
|Daily||First day in Month after Card Expiration||X number of days up to the end of the Second Month after Card Expiration||1 day||1 day after Previous Installment|
If the constituent's profile has been updated, any unprocessed installments will remain in an Expired (No Credit Card Update Found) status and will not be processed. Only Installments from a successful Card Update Check forward are processed. Future Installments up to the new Expiration Date are added. New Card Update Check installments are added following the new Expiration Date.