Transactions may only be refunded for 60 days. DO NOT refund a transaction anywhere other than in the Salsa Engage platform if the transaction was made within a Salsa Engage form. If you want to refund a transaction that is less than 60 days old...
- Open the transaction that you want to refund.
- Click the Refund Entire Payment button. The Refund Options dialog box will open to confirm that you want to refund the transaction.
- Click OK. The donation record will remain in the table on the Transaction tab, and the Amount will be $0.00. The refund will be processed at 8:00 PM on the day the refund is made (if it is made before 8:00 PM; otherwise, the refund will be processed at 8:00 PM on the subsequent day). Salsa has no control over when a bank or credit card will post the refund. Refunded transactions cannot be reversed.