Transactions may only be refunded for 60 days. DO NOT refund a transaction anywhere other than in the Salsa Engage platform if the transaction was made by a Salsa Engage form. If you want to refund a transaction that is less than 60 days old...
- Open the transaction that you want to refund.
- Click the Refund Entire Payment button.
- The Refund Options dialog box will open to confirm that you want to refund the transaction. Click OK.
The donation record will remain in the table on the Transaction tab, and the Amount will be $0.00. The refund will be processed at 8:00 PM on the day the refund is made (if it is made before 8:00 PM; otherwise, the refund will be processed at 8:00 PM on the following day). Salsa has no control over when a bank or credit card will post the refund. Refunded transactions cannot be reversed.