In This Article:

    Email a Constituent

    In This Article:


      Send an email to a constituent directly from their constituent record.

      Please refer to the Word Processor section for instructions on how to email more than one constituent at a time using a Mail Merge by Email. Refer to the section on the Advanced Query Wizard: Create a Query That Syncs Data to Engage to create an email blast to the constituents identified in an advanced query.

      To configure Salsa CRM to send emails to your constituents, please view the Email Configuration article in the Configuration & Security section.

      NOTE: Only constituents with a valid, primary email address may be contacted in this manner. All emails you send to your constituents should be in compliance with the CAN-SPAM Act of 2003. Salsa CRM does not automatically add Unsubscribe options to your email, but Engage does. 

      To send an email to a Constituent,

      1. Use the Recent menu to open a recently opened constituent record, or search for the Constituent:
        1. Enter their name in the Search field of the toolbar at the top of the screen.
        2. Hit Enter or the teal Search button to submit the name for the search.
        3. Select the Constituent you are searching for by selecting their name from the list of search results.
      2. Select the Other Contact Info link under the constituent's photo.
      3. In the Contacts section of the Constituent record, select the email address you wish to use.
      4. Select the Send an Email to This Email Address button (which looks like a blue envelope) to start the New Email window.
      5.  Once the Email pop-up window opens, the From field automatically populates with the Default From Address value in your Email Configuration. If you retype a value in this field, that value will be retained for your use only in future emails.
      6. The To field automatically populates with the constituent's primary email address. This may be manually changed, or you may click the To button to select another constituent in the database.
      7. Click the CC button (stands for "carbon-copy") to copy this email to other constituents or co-workers. BCC will also copy other constituents or co-workers, but the original email recipient will not be able to tell they have been copied; this is a "blind carbon-copy".
        • When the button is clicked, the Constituent Search window appears. Search for the constituent you want to copy on the email.
        • Double-click on the name of the constituent you wish to add.
      8. Fill in a Subject for your email.
      9. You may choose to save the email as a note in the constituent’s note file. The Create Constituent Note checkbox is selected by default. If you do not wish to save the email as a note, uncheck the box.
      10. An Attach button allows you to attach documents to your email. You may attach multiple files to one email.
      11. Send the email in two ways:
        • Send From Salsa CRM—Send an email using the email server in your general email configuration.
        • Send From Email Client—Send an email using the program on your computer that is currently configured to send email. That program should open automatically. Check here for Windows 10 and here for Mac if you're unsure which email client you use.
      Was this article helpful?
      0 out of 0 found this helpful
      Have more questions? Submit a request



      Article is closed for comments.