At Salsa, we're doing everything we can to ensure that you can stay focused on your mission and not on troubleshooting your technology. In fact, our client success team is pretty obsessive about making sure that you are as happy as possible with Salsa.
If you have questions, here are the best ways to get them answered:
* Note: As a new user, you must be sure you have been given proper access to Salsa CRM and Engage prior to calling Support. Salsa cannot add you as a new user to your platform. Please contact the Salsa administrator at your office to be added as a user prior to calling into Support.
Our Customer Support team is available to help you with any questions – from product how-to's to troubleshooting more complex needs. We are there to explain, fix or direct you to resources that help you get your work done. Customer Support is available online via email and by phone through a toll-free number from 8 AM to 8 PM, Monday through Friday, Eastern Time, exclusive of published holidays.
If you can't find what you need in the Salsa Knowledgebase, Salsa Scholars, or the in-software pop-up help, contact our Salsa Customer Support team using in-software support under the Help menu or via email (email@example.com) Monday through Friday, 8 AM to 8 PM Eastern. You can also reach out to us via Facebook or our rapid-response Twitter feed @salsalabsops. Note, we are closed during certain US holidays.
Support is not available on the following holidays:
New Year’s Day
Martin Luther King Jr. Day
- Indigenous Peoples' Day
Our team is available during the following holidays:
- Black Friday
- Email Support from 9-6 PM EST.
- New Year’s Eve
- Email and Phone support 9-6 PM EST.
We always have an on-call staff monitoring our support channels. If there is an emergency, please email firstname.lastname@example.org and a team member will follow up as soon as possible.