At Salsa, we're doing everything we can to ensure that you can stay focused on your mission and not on troubleshooting your technology. In fact, our client success team is pretty obsessive about making sure that you are as happy as possible with Salsa.
If you have questions, here are the best ways to get them answered:
- Browse the Help Center
- Submit a Ticket
*Note: If you are a new user, you must be sure you have been given proper access to Salsa CRM and Engage prior to contacting Support - Salsa's support agents cannot add you as a new user to your platform. Please contact the Salsa administrator at your office to be added as a user prior to calling into Support.
Our Customer Support team is available to help you with any questions – from product how-to's, to troubleshooting more complex needs. We are there to explain, fix or direct you to resources that help you get your work done. Please contact our Customer Support team using in-software support under the Help menu or via email (support@salsalabs.com) Monday through Friday, 8 AM to 6 PM Eastern, exclusive of published holidays.
Support is not available on the following holidays:
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New Year’s Day
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Martin Luther King Jr. Day
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President’s Day
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Memorial Day
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Independence Day
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Labor Day
- Indigenous Peoples' Day
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Thanksgiving
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Christmas Eve
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Christmas Day
Our team is available during the following holidays:
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Black Friday
- Email Support from 9-6 PM EST.
- New Year’s Eve
- Email and Phone support 9-6 PM EST.