Adding separate constituents in Salsa CRM and then defining relationships between constituents establishes software integrity, eliminates duplicate entries, and ensures each constituent is properly credited for any donations.
For example, a board member makes a donation. His wife is not a board member, but her name is on the check. You have a Group defined of all Board Members so you can view their gift activity through the Donor Detail report. Each person would be entered as a separate constituent, linked with a "Spouse" Relation. When entering the donation, you'd identify the board member as the Donor and the spouse as the Co-Donor. A query on "board members Group who made donations" would return the right constituent and not return the wife's name in the query results. A Donor Detail report would still consolidate together both spouses' separate giving histories, if that filter value was checked.
Another example: enter a corporation as an Organization-type constituent, then enter all corporate contacts as Individual-type constituents, linked to the Organization through a business Relationship.
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Relationships can be reciprocal, which means if you enter Jane Doe as the wife of John Doe, then John Doe can automatically be added to Jane Doe's constituent record as husband. Please refer to the Reciprocal Relations Configuration article for more information on creating your own Reciprocal Relations.
NOTE: For a Daughter or Son the reciprocal relationship would be Parent/Mother/Father (depending on gender or lack thereof), and for Mother and Father the reciprocal relationship would be Child/Son/Daughter.
View, Add, and Edit Relationships
To view, add, or edit relationships to a currently open constituent record...
- From the Constituent Explorer panel, select the Relations node on the left. The Relation Information panel is displayed.
- Select Add Link button below and to the right of the Relationships frame. The Add Link pop-up box will be displayed.
- Click the Constituent button. Alternatively, the constituent text field may also be used to search for a constituent. For example, enter the last name and select the Constituent button.
- A Constituent Search screen will be displayed. Type the Last Name of the constituent that you are adding as a relation. Add the First Name or other search parameters if known to narrow the search results.
- Choose the Search button.
- Constituents who match the information entered will be displayed in the lower half of your search screen. Double-click to select the appropriate constituent, or click once to select and press Enter.
- The selected constituent's name will now appear next to the Constituent button as a hyperlink.
- Select the appropriate Relationship from the drop down box. When selecting relationships think of it this way. As you add links to [constituent], select the relationship that the added link is to [constituent]: "[Relation] is the [Relationship] of [Constituent]".
- Click OK.
- To ensure that you have added the relationship correctly, Salsa CRM includes an Important Note on the lower portion of the panel. As you define the relationship, the information regarding the relationship will appear in bold typeface to ensure that you have added the relationship correctly.
- Select the Save button when finished.
Acknowledgment Recipient allows you to assign a constituent as the person to whom acknowledgment letters will be sent. For instance, if you receive a donation in memory of Jane Smith, you can assign another constituent, such as her husband, John Smith to receive letters informing him that a gift has been received in his wife’s memory. The Acknowledgment Wizard makes this an easy way of ensuring everyone is thanked properly.
Spousal relationships can be set in many different ways. From the Manage > Configuration > General menu, in the bottom right hand corner of the screen, you will see the Spouse Designation section. Here you can choose which relationships you would like to use in your database to recognize spousal relationships.
NOTE: The Advanced Query Wizard will recognize only the selections you enter into the right hand panel, Selected Spouse Values. Therefore, you will want to leave Deceased Spouse in the Available Spouse Values on the left panel. This will avoid getting deceased spouses in query results.
If you enter a Deceased Date on a record, and that constituent is related to another, living constituent with a Selected Spouse Value, a warning will appear when you try to Save that record, indicating, "This constituent has a spousal relationship with [Spouse's Name(s)]. Would you like to change that relationship to "Deceased Spouse"?"
If the user making the change doesn't have permission to access to the other spouse or permission to modify his own relation (if logged-in user is also the spouse of a deceased constituent) another warning appears:
This constituent has a spouse relationship with another constituent. That relationship cannot be updated automatically because you do not have the necessary user permissions. To update the relationship, request that a user with Constituent Relationship permissions update this relationship to "Deceased Spouse."
Once a Deceased Date is set on a Deceased Spouse, the Preferred Contact Method is changed to Do Not Contact (classic constituent record view only).